FAQ

ORDERING

What if I need to modify my order?

If you would like to modify your order and it has not been processed, please email help@dearmedia.com. Once your order has been prepped for shipping, it cannot be modified.

When I place an item in my shopping cart, am I guaranteed to receive the merchandise?

Placing items into your shopping cart does not guarantee the items will remain in stock. Once an item has been purchased, we will send you an order confirmation email. If we are unable to complete your order for any reason, we will notify you via email as soon as possible.

An item I want is sold out. When will it become available again?

If an item is listed as sold out, it is unavailable for purchase. You can click the ‘size sold out?’ link on the product page and sign up to receive restock notifications. You can also reach out to us at help@ dearmedia.com for more information.

I received a damaged product. What should I do?

Please email us at help@dearmedia.com as soon as you receive your order.

How do I find out when new styles are releasing and when?

You can stay updated with our latest releases by signing up for our newsletter or by following us on social media.