Dear Media aims to ship out your order as quickly as possible.
Many items ship same or next day, however due to huge influxes of orders we often receive, it may take 3-5 business days to ship your order. We appreciate your patience and always do our best to ship quickly.
Typically, if your order was placed Monday through Thursday it will be shipped the within 1-2 days, however, at times it may take 3-5 days to ship. If your order was placed on Friday, the order will likely ship within 3-5 days. You will receive an e-mail confirming your order has shipped.
Exclusive pieces, limited drops, and other one-off collections may take longer than 3-5 days to ship, however this is rare. We appreciate your patience! We have an extremely high overall customer service and satisfaction rating for a reason :)
We offer international shipping but currently are unable to ship to select countries. After purchasing an item, you will receive an email notification with tracking information once your order ships.
Dear Media does not charge any applicable duties and taxes imposed by
the customs and revenue authorities in the destination country. This is the responsibility of the customer. There are different costs per destination, but we strive to keep the charges as minimal as possible. Duties (or Customs Tariffs) are set by the destination country customs authorities and determined based on a combination of country of origin (manufacturing) of the goods being purchased and the classification of that merchandise. International taxes (such as value added, tax, or vat) are set by the destination country.
Returns are offered within 30 days after product delivery on items that are unworn, unaltered and in new condition with all tags attached. With the exception of items marked FINAL SALE such as sale items and brown bag items. All sale items are marked as final sale. We can accommodate size exchanges on these items, but we are not able to process any refunds.
Please allow 5-7 business days from the date your package arrives to us for your return or exchange to be processed.
Please note that return shipping charges are the responsibility of the customer. If a product is defective or received incorrectly, we will be happy to provide a return shipping label.
If you wish to exchange items to a different size, we will be happy to process the exchange, so long as the new item is in stock. Customers will need to ship the exchange back to us to process any exchanges. Once we receive the product, the exchange will be sent free of charge back out to the customer.
For Immediate Questions or Concerns:
Customer Service Phone Number: (562) 296-1808
Available Monday-Friday from 9am-5pm PST