Dear Media aims to ship out your order as quickly as possible.
Many items ship the same or next day, however due to huge influxes of orders we often receive, it may take 3-5 business days to ship your order. We appreciate your patience and always do our best to ship quickly.
Typically, if your order was placed Monday through Thursday it will be shipped within 1-2 days, however at times it may take 3-5 days to ship. If your order was placed on Friday, the order will likely ship within 3-5 days. You will receive an e-mail confirming your order has shipped.
Exclusive pieces, limited drops, and other one-off collections may take longer than 3-5 days to ship, however this is rare. We appreciate your patience!
International shipping postage simply covers the cost of transporting and delivering your parcel. Dear Media does not charge any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. This is the responsibility of the customer. There are different costs per destination, but we strive to keep the charges as minimal as possible. Duties (or Customs Tariffs)are set by the destination country customs authorities and determined based on a combination of country of origin (manufacturing) of the goods being purchased and the classification of that merchandise. International taxes (such as value added, tax, or vat) are set by the destination country.
Returned-to-Sender & Refused Packages
Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card. We will do our best to get your package delivered, but we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Return Exchanges/Store Credit/Refunds
Returns are accepted within 30 days of order delivery. All returned items are inspected before an Exchange/Store Credit/Refund can be processed so please ensure that the items are in new, unworn, and unwashed condition; to include being free of smells, stains, makeup, deodorant, and/or bodily fluids.
Returns are completed with either a refund back to the original form of payment, an exchange for an alternate product, or store credit for an additional purchase. We offer return shipping labels via the online Returns Portal at a flat-rate of $8.00. Please note that these return shipping labels are available for use by U.S. Domestic customers only. The $8.00 Flat Fee Return will be deducted from the refunded amount from the original payment method. If you proceed with a store credit or exchange, note that we will waive the $8.00 label fee, complimentary on us.
If you are returning an item that has been previously exchanged, there are no refunds on any exchange returns - you will be issued a store credit in the form of an E-Gift Card.
Final sale items are not eligible for returns, refunds, or exchanges.
Return Processing Time Frame: 5-7 business days once the return package is received.
We can process a return for our international customers, however, our return labels are available for use by U.S. Domestic customers only so a return shipping label is not provided. After we receive your product, we'll process your return within 5-7 business days, and any exchanges will be shipped back to you during that week. We ship out free exchange orders, however, we are not responsible for additional charges associated with your countries' customs taxes/duties, nor can we predict what these charges may be.
HOW TO RETURN:
Please click on the link below:
For Immediate Questions or Concerns:
Customer Service: Help@DearMedia.com
Phone Support: (562) 296-1808
Available Monday-Friday from 9am-5pm PST