Dear Media aims to ship out your orders as quickly as possible.

Many items ship the same or next day, however due to huge influxes of orders we often receive it may take 3-5 business days to ship your order. We appreciate your patience and always do our best to ship quickly.

Typically, if your order was placed Monday through Thursday it will be shipped within 1-2 days, however at times it may take 3-5 days to ship. If your order was placed on Friday or the weekend it will likely ship within 3-5 days. You will receive an email confirming your order has shipped.

Exclusive pieces, limited drops, and other one-off collections may take longer than 3-5 days to ship, however this is rare. We appreciate your patience!

If you would like to modify your order and it has not been processed please reply to your order confirmation email or contact our store support team at help@dearmedia.com. Once your order has been prepped for shipping it cannot be modified.

Placing items into your cart does not guarantee the items will remain in stock. Once an item has been purchased we will send you an order confirmation email. If we are unable to complete your order for any reason we will notify you via email as soon as possible.

Write content to answer to common questions your customers may have about your products, shipping policies..

If you purchased Route shipping protection with your order please contact Route for assistance with filing a claim as soon as you receive your order. If you did not, then please email us at help@dearmedia.com and we will see what options are available.

You can stay updated with our latest releases by signing up for our newsletter or by following us on social media.

We ship worldwide from Los Angeles, but are not currently shipping to Russia or Ukraine.

All shipping rates wioll vary depending on a few different factors, some of which include:

• Domestic vs international shipments
• Total weight of package
• Selected shipping method

The shipping cost will be calculated at checkout based on each order.

International shipments may be subject to customs fees, duties, and/or taxes based on your country. These fees are the sole responsibility of the purchaser and will vary by country and order value. We are unable to provide reimbursement for these fees or for orders returned due to unpaid customs fees.

Yes, as long as your order has not already shipped and is not being updated to an international address. Please email help@dearmedia.com with your name, order number, and updated shipping address as soon as possible. Once your order has been packaged and processed for shipment we are unable to make any changes.

We are not responsible for any packages that are lost, stolen, or damaged after they leave our warehouse.

To protect your shipment we offer Route+ Shipping Protection to insure your order against loss, theft and damage. This is available to add at checkout.

For more information on Route+ click here.

Returns are offered within 30 days after delivery on eligible items that are unworn, unaltered, and in new condition with any/all tags attached. Some items are not eligible for return such as items listed as "Final Sale" or "Non-Returnable" on the product page, clearance items, gift certificates, or any personalized items.

To inquire about starting a return please email help@dearmedia.com. Please note that return shipping charges are the responsibility of the customer.

Exchanges are dependent upon a few things like item availability and order status. If your order is marked as "Final Sale" or "Non-Returnable" and your order has already been processed then an exchange will not be possible.

If your order has not been processed then an exchange is dependent upon item availability.

Please reply to your order confirmation as soon as possible to inquire about exchange options.

We include any notable callouts in the Size Guide section of the product pages.