DEAR MEDIA AIMS TO SHIP OUT YOUR ORDER AS QUICKLY AS POSSIBLE. 

MANY ITEMS SHIP THE SAME OR NEXT DAY, HOWEVER DUE TO HUGE INFLUXES OF ORDERS WE OFTEN RECEIVE, IT MAY TAKE 3-5 BUSINESS DAYS TO SHIP YOUR ORDER. WE APPRECIATE YOUR PATIENCE AND ALWAYS DO OUR BEST TO SHIP QUICKLY.

TYPICALLY, IF YOUR ORDER WAS PLACED MONDAY THROUGH THURSDAY IT WILL BE SHIPPED WITHIN 1-2 DAYS, HOWEVER AT TIMES IT MAY TAKE 3-5 DAYS TO SHIP. IF YOUR ORDER WAS PLACED ON FRIDAY, THE ORDER WILL LIKELY SHIP WITHIN 3-5 DAYS. YOU WILL RECEIVE AN E-MAIL CONFIRMING YOUR ORDER HAS SHIPPED.

EXCLUSIVE PIECES, LIMITED DROPS, AND OTHER ONE-OFF COLLECTIONS MAY TAKE LONGER THAN 3-5 DAYS TO SHIP, HOWEVER THIS IS RARE. WE APPRECIATE YOUR PATIENCE!

IF YOU WOULD LIKE TO MODIFY YOUR ORDER AND IT HAS NOT BEEN PROCESSED, PLEASE REPLY TO YOUR ORDER CONFIRMATION EMAIL OR CONTACT OUR STORE SUPPORT TEAM AT HELP@DEARMEDIA.COM. ONCE YOUR ORDER HAS BEEN PREPPED FOR SHIPPING, IT CANNOT BE MODIFIED.

PLACING ITEMS INTO YOUR SHOPPING CART DOES NOT GUARANTEE THE ITEMS WILL REMAIN IN STOCK. ONCE AN ITEM HAS BEEN PURCHASED, WE WILL SEND YOU AN ORDER CONFIRMATION EMAIL. IF WE ARE UNABLE TO COMPLETE YOUR ORDER FOR ANY REASON, WE WILL NOTIFY YOU VIA EMAIL AS SOON AS POSSIBLE.

If an item is listed as sold out, it is unavailable for purchase. You can click the ‘size sold out?’ link on the product page and sign up to receive restock notifications. You can also reach out to us at help@dearmedia.com for more information.

PLEASE EMAIL US AT HELP@DEARMEDIA.COM AS SOON AS YOU RECEIVE YOUR ORDER.

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We ship worldwide from the United States, but are not currently shipping to Russia or Ukraine.

All shipping rates will vary depending on a few different factors, some of which include:

• Domestic vs International shipments
• Total weight of package
• Selected shipping method

The shipping cost will be calculated at checkout based each order.

International shipments may be subject to customs fees, duties, and/or taxes based on your country. These fees are the sole responsibility of the purcahser and will vary by country and order value. We are unable to provide reimbursement for these fees or for orders returned due to unpaid customs fees.

Yes, as long as your order has not already shipped and is not being updated to an international address! Please email help@dearmedia.com with your name, order number, and updated shipping address as soon as possible. Once your order leaves our warehouse we are unable to make any changes.

We are not responsible for any packages that are lost, stolen or damaged after they leave our warehouse.

To protect your shipment, we offer Route+ Shipping Protection to insure your order against loss, theft and damage. This is available to add at checkout.

For more information on Route+, click here.

Returns are offered within 30 days after product delivery on items that are unworn, unaltered and in new condition with all tags attached. Please note that return shipping charges are the responsibility of the customer. In order to inquiring abour returning an item, please email us at help@dearmedia.com. Items marked "final sale" or "non-returnable" (as listed on product pages), clearance merchandise, gift certificates, or personalized items are not eligible for return. Unauthorized returns sent back to us will not be refunded.

Exchanges are dependent upon a few things like item availability and order status. If your order is marked as "final sale" or "non-returnable" and your order has already been processed then an exchange will not be possible. If it has not been processed then an exchange is dependent upon item availability. Please reply to your order confirmation or email help@dearmedia.com as soon as possible to inquire about exchange options.

We include any notable callouts in the ‘Size & Fit’ section of the product pages.